HAVING TROUBLE OBTAINING TEAMVIEWER…  TRY THE ALTERNATE DOWNLOAD!

INSTRUCTIONS FOR USING REMOTE SUPPORT

Click the big button on top of the page.
1. Click the big button on top of the page.

Select Run
2. A pop-up shall appear either on the bottom or middle of the page, select "Run" or "Open".

Select Yes
3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".

Read 9-Digit ID
4. Be ready to read your
9-digit ID to Technical Support.

Click the big button on top of the page.
1. Click the big button on top of the page.

2. On the bottom left corner of the page, click on the down arrow, pop-up the menu and then select "Open".

3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".

4. Be ready to read your
9-digit ID to Technical Support.

1. Click the big button on top of the page. A pop-up will appear asking "Would you like to save this file?", Select "Save File".

2. In the upper, right corner of the page within the menu bar look for a down arrow. Click on the down arrow and a menu will pop-up. Select the file "VCSTeamViewerQ5.exe".

3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".

Read 9-Digit ID
4. Be ready to read your
9-digit ID to Technical Support.

Click the big button on top of the page.
1. Click the big button on top of the page.
2. On the bottom of the page, select "Run".
3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".
4. Be ready to read your
9-digit ID to Technical Support.
Click the big button on top of the page.
1. Click the big button on top of the page.
2. A window will pop-up asking you "Do you want to run or save this file?", select "Run".
3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".
4. Be ready to read your
9-digit ID to Technical Support.

Support Hours:

MONDAY through FRIDAY: 8:00 A.M. to 5:00 P.M., CST


*CAMAvision® Technical Support Team are open Monday through Friday 8:00 AM to 5:00 PM, central standard time, with the exception of Holidays. Our Technical Support Team are closed on all major holidays and may close early the day before holidays.

TOLL FREE:
1 (800) 736-8625
PHONE:
(319) 286-6451
FAX:
(319) 365-0142

Our Pledge To You!


At Vanguard Appraisals, Inc. our pledge to our clients is “Excellence achieved through people, products, and service”. That is why we have an in-house technical support staff ready to answer your needs Monday through Friday from 8:00 am to 5:00 pm, CST.

Our computer department consists of seven full-time programmers with a combined total of over 75 plus years of programming for mass appraisal market. Our computer department also consists of over 12 technical support, training and appraisal staff to guide you through software, hardware and appraisal questions.

Vanguard Appraisals, Inc. uses a remote support system called TeamViewer, so we can be right there for you in your time of need. TeamViewer allows us to connect to your computer for support with ease.

We are proud of our employees, our reputation and our performance. At Vanguard Appraisals, Inc., we deliver a complete program to you, and provide hands-on service even after the project is completed.


Click Below for Hardware Specifications or Click Here for Hardware Specifications PDF

  • Intel i3 processor (or similarly classed AMD brand) or faster
  • 2 GB RAM or greater
  • 60 GB Hard Drive or greater, but this is dependent on other installed software
  • Operating System: Windows 7, Windows 8.x, Windows 10
  • Internet Explorer 8
  • CD-ROM or DVD Drive
  • Connection to Windows supported printer (either via a network or direct connection)
  • Monitor
  • Ethernet 100/1000 NIC
  • For Remote Desktop Support, workstations should have access to the Internet.

Teamviewer allows us to connect to your computer for support. TeamViewer utilizes technology based on the same standards as https/SSL, and is considered safe by today’s Web standards. It is better than any other remote connection program today due to the fact that we open the firewall ports on OUR end, you don’t need to install or modify Windows registry, and it doesn’t allow unattended connections.

For more information about TeamViewer, please go to www.TeamViewer.com

Instruction for using Remote Support

Click the big button on top of the page.
1. Click the big button on top of the page.

Select Run
2. A pop-up shall appear either on the bottom or middle of the page, select "Run" or "Open".

Select Yes
3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".

Read 9-Digit ID
4. Be ready to read your
9-digit ID to Technical Support.

CHROME

Click the big button on top of the page.
1. Click the big button on top of the page.

2. On the bottom left corner of the page, click on the down arrow, pop-up the menu and then select "Open".

3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".

4. Be ready to read your
9-digit ID to Technical Support.

FIREFOX

1. Click the big button on top of the page. A pop-up will appear asking "Would you like to save this file?", Select "Save File".

2. In the upper, right corner of the page within the menu bar look for a down arrow. Click on the down arrow and a menu will pop-up. Select the file "VCSTeamViewerQ5.exe".

3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".

Read 9-Digit ID
4. Be ready to read your
9-digit ID to Technical Support.

EDGE | INTERNET EXPLORER

Click the big button on top of the page.
1. Click the big button on top of the page.
2. On the bottom of the page, select "Run".
3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".
4. Be ready to read your
9-digit ID to Technical Support.

SAFARI

Click the big button on top of the page.
1. Click the big button on top of the page.
2. A window will pop-up asking you "Do you want to run or save this file?", select "Run".
3. When it asks "Do you want to allow the following program to make changes to this computer?", select "Yes".
4. Be ready to read your
9-digit ID to Technical Support.

For more information about TeamViewer, please go to www.TeamViewer.com

Workstation Recommended

  • Intel i5 (or similarly classed AMD brand) or faster
  • GB RAM or greater
  • 80 GB Hard Drive or greater, but this is dependent on other installed software
  • Operating System: Windows 7, Windows 8.x, Windows 10
  • Internet Explorer 11
  • 128 MB Video Card, with a minimum 1024x768 screen resolution and support for two monitors.
  • CD-ROM or DVD Drive
  • Optical Mouse
  • Connection to Windows supported printer (either via a network or direct connection)
  • Two >19” LCD Monitors
  • Ethernet 1000 NIC
  • For Remote Desktop Support, workstations should have access to the Internet.

Please consult your IT technicians for additional hardware or software requirements for your jurisdiction.

Optional Equipment

  • Backup device and/or DVD/CD-RW burner for backups

Remote Laptop Recommended

  • Intel i3 (or similarly classed AMD brand) or faster
  • 2 GB RAM or greater
  • 60 GB Hard Drive or greater, (dependent on amount of parcels to be stored)
  • Operating System: Windows 7, Windows 8.x, Windows 10
  • Screen resolution must support a minimum 1024x768
  • Wireless 802.11g/n/ac
  • USB ports
  • CD-ROM or DVD Drive (optional)
  • For Remote Desktop Support, workstations should have access to the Internet.

Please consult your IT technicians for additional hardware or software requirements for your jurisdiction.

Optional Laptop Equipment

  • Automobile charger adapter (inverter)
  • External mouse and keyboard
  • USB Flash Drive (2GB or larger)

Please consult your IT technicians for additional hardware or software requirements for your jurisdiction.

Tablets are becoming a popular choice for CAMAvision while out in the field. However there are things to consider before purchasing:

  • Battery life – i7 processor has about 4 hours, Atom processors have up to 10 hours.
  • Performance - Intel i7 vs. i5 vs i3 vs. Intel M
  • Screen size / Brightness / Glare
  • Weight
  • Durability
  • 4G LTE cost

CAMAvision cannot be installed on Windows RT, so be careful to purchase the correct version.

(A) File Server/Database Server Combo Minimum Specification

  • Intel Quad Core processor (or similarly classed AMD brand) or faster
  • 4 GB RAM or greater
  • 500 GB Hard Drive (dependent on amount of parcels to be stored and if photographs are included)
  • Operating System: Windows 2008 Server R2 / Windows Server 2012
  • DVD-ROM Drive
  • USB Ports
  • Printer supported by Microsoft Windows (for print server)
  • Backup device
  • Ethernet (100/1000 NIC) connectivity
  • Relational database ¹

(B) Dedicated File Server Minimum Specification (database will be located elsewhere)

  • Intel Quad Core processor (or similarly classed AMD brand) or faster
  • 4 GB RAM or greater
  • 500 GB Hard Drive (dependent on amount of parcels to be stored and if photographs are included)
  • Operating System: Windows 2008 Server R2 / Windows Server 2012
  • DVD-ROM Drive (optional)
  • USB Ports
  • Printer supported by Microsoft Windows (for print server)¹
  • Backup device
  • Ethernet (100/1000 NIC) connectivity

(C) Dedicated Database Server Minimum Specification

  • Intel Quad Core processor (or similarly classed AMD brand) or faster
  • 4 GB RAM or greater
  • 500 GB Hard Drive (dependent on amount of parcels to be stored and if photographs are included)
  • Operating System: Windows 2008 Server R2 / Windows Server 2012
  • DVD-ROM Drive (optional)
  • USB Ports
  • Backup device
  • Ethernet (100/1000 NIC) connectivity
  • Relational database ¹

Optional Recommended Database Server Equipment

  • RAID hard drive configuration

Estimates of hard disk capacity should not be conservative. Consider if your server is going to be shared by multiple departments. Allowances for a higher end server should be considered if the file server or database server is to be shared.

CAMAvision, whether using Firebird or MS-SQL Server is database intensive. Consequently disc I/O should be carefully evaluated. Better performance and access can be achieved if 10K spindle speeds (or higher) hard drives are used.

Sample Networking Configurations

The following examples illustrate a couple simple networking configurations for CAMAvision. Note that the A, B, and C configuration letters refer to the file/database server specifications outlined above.

Sample one shows a single PC sharing both the File Serving and Database Serving responsibilities. This computer must be running Windows 2008 Server R2, or Windows Server 2012.

SystemsRequirement-Example1

Example 2 illustrates a dedicated File Server PC and Database Server combo. In this case, the File Server can be Windows 2008 R2 Server or Windows Server 2012. The dedicated database server can be Windows 2008 Server R2 or Windows Server 2012.

SystemsRequirement-Example2

¹ CAMAvision includes a relational database called Firebird which has proven to be very fast and stable. Microsoft SQL Server is supported, but may require licenses to be purchased from a software vendor.

  1. It is important to be always stay up to date on all the latest Service Packs, security patches and any hot fixes for the respective Operating System on each PC (this includes network servers).
  2. Laser printers, especially color lasers, are more desirable over other InkJet printers for professional looking reports.
  3. CAMAvision includes a relational database called Firebird which is proven to be very fast and stable. Microsoft SQL Server 2005 and above is supported, but may require licenses to be purchased from a software vendor.
  4. For Firebird users, any anti-virus/malware scanners should be configured to skip Firebird (*.FB2 and *.IB) files.

CAMAvision cannot be installed on Windows RT, so be careful to purchase the correct version.

 




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